Canon WiFi printer

Another computer is using the printer

I had the same symptom for the first time today with a MG5520, probably applies to other models. the Firmware is up to date.

I have 3 computers that can print to the printer from the wifi network in my house and a few others that print via Google Cloud Print from outside my home network. After several trial an error attempts to resolve the issue, I discovered taht If I connect to the printer via the USB cable and then use the wifi setup page of the printer I was able to diable WSD support whcih allowed me to print via USB. Prior to disabling WSD, I could not print via USB either, apparently the printer had a stuck print job that it would not let go of.

By disabling WSD it more or less gave up on that print job stream, but it will fail again if you simply enable it again.

I not 100% sure which of these next steps are necessary, but it did fix my scenario.

1) conect via USB to the printer ( still can't print )

2) use the printer web interface located at it's wifi address on your network, if you don't what it is you may have to dig around in your router's DHCP list of connected devices.

3) use a web Browser to that address, click network configuration in the lower left hand corner.

4) click advanced in the lower right corner

5) click Other settings on the left

6) select the disable option on the WSD setting and click OK at the top of the screen, once the operation completes you can print via USB

7) change the name of the printer on the same Other settings page, has to be unique...

8) re-enable WSD and click OK.

At this point you can use the standard Canon utilities installed on the computer with the USB connection to associate the Wifi printer and other computers on the netowrk can do the same.

I did not have to re-install the drivers, but it was almost as bad as that... Time will tell how long until it happens again.

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FAQ

avatar
Is the Canon MX330 printer Wi/Fi compatible so I can locate it in an adjoining room. I do have high-speed internet service.

Welcome to FixYa!
No, the Canon MX330 is not WIFI compatible.
It has a feature of Bluetooth, PictBridge and Flashdrive

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