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Epson WorkForce 3620 Review

The WorkForce is an inkjet printer, which means it uses ink cartridges to print text and images onto paper. You can wirelessly send print jobs to it using several wireless solutions. With your Windows computer, you use Epson Remote Print, which is a simple program that enables you to easily send projects to the printer as if you were plugged into it with a USB cable.

This all-in-one printer has a black-and-white print speed of 19 pages per minute. This is well above average for an inkjet printer, though it doesn't compare to the speed of the best laser printers. It can also print color at 10 pages per minute, which is slightly above average among the printers we reviewed.

It has an excellent optimized resolution of 4, 800 by 2, 400 dots per inch (dpi). This means that the prints the WorkForce produces have excellent quality. In fact, this resolution far surpasses any need you would have for most offices. You can also print detailed photos using this printer.

The printer can handle a workload of 20, 000 pages per month. This is exceptional for an inkjet; most high-workload printers are expensive laser printers. It has a paper tray that can only hold 250 sheets, though, which is small for some high-output offices. It also can hold 25 sheets in the scan ADF.

It uses four ink cartridges that you buy from Epson or an office supply retailer. The standard-capacity cartridges yield around 350 pages of use, but you can also buy high-capacity tanks that give you 1, 100 pages.

Scanning & Copying

As a true multifunction printer, the WorkForce has scan, copy and fax features. This makes it ideal for a small office or a home office. One of its best features is an automatic document feeder (ADF) for the faxing and scanning part of the printer. This means that you won't have to manually feed each page of a multi-page document into the scanner; the ADF does that automatically. This feature is crucial for an office and rare in a printer at this price point.

It has a scanning resolution of 2, 400 dpi, which is a high enough resolution to scan photos as well as documents. Additionally, it can send faxes at up to three pages per minute. It makes black-and-white copies at 17 pages per minute and color copies at nine pages per minute. Both of these speeds are excellent for a printer at this price point.

Features

If you're a Mac user, you can connect to the WorkForce using AirPrint, which is an Apple utility that lets you easily print wirelessly from a Mac computer. You can also use iPrint, Epson's app for Android and Apple devices, to send print jobs to the WorkForce from your mobile device.

Like many newer wireless all-in-one printers, the WorkForce has a touchscreen you can use to cycle through commands. It has physical buttons as well. It comes in a modern black-and-gray color scheme that fits in most office decors. Because it weighs over 21 pounds and is 22 inches deep, you'll need a large area to put it in.

Help & Support

Epson offers phone and email support. We were a bit disappointed with the quality of phone support we received when we called to talk about the printer. The representative was friendly and professional but had only minimal knowledge of the printer. We were placed on hold while the representative researched a fairly basic question.

The company ships the WorkForce 3620 with a one-year warranty. You can also buy an upgraded warranty to expand your coverage. Epson does not offer live chat, although some of its

The Epson WorkForce 3620's greatest strength is that it does everything well. It has excellent resolution and high enough speed to handle most small offices' workloads. We wish the customer service representatives were up to the standards set by some of Epson's competitors, but you can't argue with the formula that has allowed Epson to produce such an excellent printer for a reasonable price.

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