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Why didn't my cartridge print the full amount of pages? Why was the yield lower than what was quoted online?

Customers often worry about the yield of pages their cartridges produce and will mistakenly try to track a cartridge’s yield by time. The amount of time it takes for a cartridge to go empty is an inaccurate indicator of its page yield. The manufacturer’s cited page yield for ink and toner cartridges is given at 5% coverage. This means that the quoted page yield is based upon printed pages where only 5% of the page has been imprinted with ink. This comes out to be a small amount of imprinted ink – roughly one quarter of the page. For example, a short memo has approximately 5% coverage. If you are printing letters, using legal size paper, printing photos, web pages or any type of graphics, your coverage will vary greatly and your page yield will drop significantly.

There are two ways to properly check for yield. First is to utilize any page count your printer has. Refer the user's manual for instructions. The other way is to count reams or boxes of paper you have used with each cartridge. Both of these methods will tell you how many pages per cartridge you are using


Please keep in mind that although both methods provide you with an approximation, your cartridge’s yield will ultimately depend on your printing practices. You should also take into consideration the typical print coverage on the pages that you are producing. For instance, if you only print short memos you will reach – or, come close to – the manufacturer’s state page yield. In contrast, if you write full page letters or print graphics, your page yield will be considerably less. A cartridge with a 4000 page yield, for example, will run out of ink or toner at around 800 pages when used to print full pages of text and graphics with a high percentage of ink or toner coverage.

Why am I getting an error message when I install my new cartridge?

The most common error messages are listed below, as well as trouble shooting techniques to help eliminate any type of error message. If you are still unable to get rid of the error message please call our customer service department at 888-321-2552.

  • A message asking you to replace your black/color inkjet cartridge
  • The cartridge light blinks on the printer.
  • A message that ask you to check your black/color inkjet cartridge.
  • A message that indicates the cartridge is not seated properly.
  • A message that indicates there is no cartridge installed

Ways to Resolve an Error Message:

Cartridges that do not have an internal print head (Epson, Brother, Canon)A lot of times this is caused by the chip on the cartridge not making direct contact with the printer sensors. All you need to do is open the area of the printer where your cartridges are installed. Remove the problematic cartridge from its designated port and reinstall the cartridge to ensure it is properly seated, secured, and that the chip is lined up with the printer censor. Close the printer cover and proceed to turn off the printer. Wait a few a few seconds and restart your printer. Proceed to print a test page and you should be good to go. If this problem still occurs please call our customer service department at 888-321-2552.

Cartridges that have an internal print head (HP, Lexmark and some Canon)This is caused by the cartridge not making proper contact with the printer. This may also be caused by unclean contact points on the cartridge. Open the area where your cartridges are installed and remove the problematic cartridge. The cartridge contacts can be cleaned using a lint-free cloth or coffee filter. Completely power down your printer for 2-3 minutes by unplugging the printer from its power source. Then power your printer back up, reinstall your cartridge making sure it is seated correctly, and that it’s in its designated slot. Your cartridge should be recognized and ready to print. If this problem still occurs please call our customer service department at 888-321-2552.

Why does it say my cartridge is empty when I install it?

Every cartridge is individually inspected, weighed and tested before packaging to ensure that it is filled with the correct amount of ink. This error message is usually the result of a cartridge that is not firmly seated in its designated slot. To troubleshoot the problem, begin by completely removing the cartridge from its port. Reinstall the cartridge by positioning it so that it snaps into place and is securely fastened in its slot. Keep in mind that your printer doesn’t actually read the amount of ink in the cartridge. Printer software simply estimates the amount of ink remaining in the cartridge by remembering the number of pages that were printed when the previous cartridge was installed, and using this information to estimate when your next cartridge should be replaced. If a new cartridge is installed before the printer driver resets, there is a chance that the printer may think that the old empty cartridge is still being used. To fix the issue, reinstall the cartridge and click on the install new cartridge option; you may have to refer to your printer’s manual for further instructions. Selecting the new cartridge option will indicate to your printer that a new cartridge has been installed which will then prompt it to reset the page counter. This should eliminate the error message. If further assistance is needed, please call us at 888-321-2552.

LD © Remanufactured Replacement for Hewlett Packard (HP) 02 Ink Cartridges Set of 6 : 1 Black C8721WN, Cyan C8771WN, Magenta C8772WN, Yellow C8773WN, Light Cyan C8774WN, Light Magenta C8775WN
CE (LD Products)
  • Great Print Quality
  • One Year 100% Guarantee
  • The use of remanufactured cartridges will not void your printers warranty.
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